Cancellation policy

Cancellation fees for cancellations:

Free cancellation 30 days before arrival
20% of the reservation price for cancellations made less than 30 days before arrival
(for bookings with arrival from 13 July 2021 to 31 December 2022)
50 % of the booking price for cancellations made less than 9 days before arrival
(for bookings arriving between 13/07/2021 and 31/12/2022)
100 % of the booking price for cancellations made less than 2 days before arrival
(for bookings arriving between 13/07/2021 and 31/12/2022)
Additional terms and conditions
1. Prices and services
The approximate prices of accommodation and any other services are given in the presentation materials of the accommodation provider (website, brochures, etc.).However, the customer is bound by the price stated in the accommodation voucher (hereinafter referred to as the voucher).The scope of the contractually agreed services and prices is bound by the price list in the voucher. The accommodation provider is entitled to change the agreed conditions of stay in cases beyond his control (e.g. force majeure).

2. Cancellation of the stay by the customer
The customer is entitled to cancel the reservation at any time before arrival. Cancellation of the stay requires electronic cancellation in writing (email with acknowledgement of receipt) to hotelaldo@email.cz. The date and time of the email is decisive for determining the time of cancellation.

Individual cancellation fees may be negotiated for larger groups.

The accommodation provider will not charge the customer the above cancellation fees if he/she was unable to use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his/her family, serious illness, call-up order, natural disaster. The customer is obliged to provide written proof of the aforementioned facts to the accommodation provider within 3 days of their occurrence.

3. Validity
These terms and conditions are an integral part of the accommodation order and the accommodation voucher.